Understanding When Syncs Occur
Most integrations sync automatically once daily on weekdays (Mon-Fri), typically during late night or early morning hours. This minimizes disruption while ensuring data is fresh when you start your workday.
What gets synced? Depending on your integration:
Bezala integrates with various accounting systems, HR platforms, and credit card providers.
Users and employees from HR systems
Cost centers and projects from accounting systems
Credit card transactions from card providers
VAT codes and accounts from your accounting software
Data is imported to Bezala at the following schedule:
Integration | Bezala imports | Schedule (start, approximate end time) | Synch Notes |
NetSuite | Employees, projects, departments, other cost centers, and accounts | Once a day Mon-Fri
| Can run 10+ min for some companies |
Procountor | Cost centers and VAT codes | Once a day Mon-Fri
| Usually < 5 min |
Netvisor | Cost centers | Once a day Mon-Fri
| Usually < 5 min |
Fortnox | Cost centers, projects, and suppliers | Once a day Mon-Fri
| Usually < 5 min |
Mepco | User data | Once a day Mon-Fri
| Usually < 5 min |
Severa | Users and projects | Once a day Mon-Fri
| A few runs ~10 min, most faster |
Airplus (former Eurocard) | Credit card transactions | Once a day Mon-Sun with 1-3 day delay from purchase
| Half the time spent fetching files with retries |
Nordea First Card | Credit card transactions | Once a day Mon-Sun with 1-3 day delay from purchase
|
|
Danske MasterCard | Credit card transactions | Once a day Mon-Sun with 1-3 day delay from purchase
| Usually < 5 min |
Zevoy | Credit card transactions | Real time |
|
Pliant | Credit card transactions | Real time |
|
Cost Centers via SFTP | Cost center data | Once a day Mon-Sun
| Runs Mon-Sun (unlike others) |
D365 | Projects and cost centers | Once a day Mon-Fri
| Usually < 5 min |
Workday
| Cost centers, functions, services, regions, and account codes | Once a day Mon-Fri
| Usually < 5 min |
Most integration data syncs are performed automatically once a day Mon-Fri, usually at night or in the early morning (3 AM - 7 AM GMT+3).
Bezala sends data according the company's schedule (can be set from Company page). Go to Main menu ==> Company Settings ==> Basic settings-tab ==> Reimbursement & Accounting-tab ==> Accounting settings section.
Daily: 3:30 am
Weekly: 5:15 am on the weekday selected,
Monthly: 23:55 (i.e. 11:55 pm) on the last day of the month.
Data to Finnish Income register is sent the following night from the batch send.
Key Points About Data Syncs
Syncs can both add new entities and deactivate removed ones
If incoming data is empty, existing entities are NOT deactivated (safety measure)
Entity properties (names, etc.) update only when the source data changes
Entity relationships (approvers, assignees) update on every sync
FAQ
Why don't I see updated data immediately after changing something in the source system?
Most syncs run once daily. Check the schedule above for when your integration runs.
What happens if my sync fails?
Both you and Bezala support is notified of sync errors.
If you notice missing data:
Check that the integration usernames/passwords/tokens etc. are up to date:
Most integrations:
Main menu ==> Company settings
Integrations-tab
Bookkeeping.../HR.../CRM.../Credit.../Reimbursement-tab
Cog icon for the relevant system row.
If Netvisor or NetSuite:
Main menu ==> Company settings
Reimbursement & Accounting-tab
Netvisor/Netsuite Authentication-section
Click yellow button "Change credentials"
If you still have problems and you have waited for next sync (check timetable above), you can send an email to Bezala support. Make sure that you include the following information in the email:
Which Bezala environment the issue occurs in (because many of our users have access to several environments).
The error message you had or screenshots of the problem if you did not receive an error message.
What specific data is missing (e.g. which account/cost center/user etc.).
Do syncs run on weekends?
Most syncs run Monday-Friday only. Exception: Cost Centers via SFTP runs 7 days a week.
What should I expect?
New data from external systems appears in Bezala after the next sync. Changes made in Bezala are sent to accounting when a batch is processed. If you don't see expected data, wait until after the scheduled sync time.
Why did I not receive an error message?
You can check who receive error/update messages in Company settings ==> Basic settings tab ==> Contact details. The email filled in the field "Support person" is the default error/update message receiver. You can add your own email here, if you are supposed to be the person getting these emails. If there is no contact email in the Support person field the error message goes to the bookkeeper's email filled in contact details.